Refund policy

Last updated: September 26, 2026

If your order arrives with a problem

Please report a print error, damage or a missing item within 7 days of delivery by emailing a1714415306@gmail.com or using our contact form. Include your order number, a description of the issue, and clear photos of the item and packaging where available. Keep the packaging until we have reviewed the issue.

When we verify a production error, damage or missing item, we will arrange a replacement at no additional cost or a refund for the affected item. We cover shipping for approved replacements and any return we require for these verified issues. We reply to support requests within 1–2 business days.

Personalized details and customer-approved designs

Please check your state design, spelling, text, font, color and uploaded artwork before placing an order. Customer-submitted or customer-approved spelling and design errors do not qualify for a free remake. Contact us to discuss a corrected order. A printed color can differ slightly from its appearance on a screen; contact us if you believe there is a printing defect.

Changes and cancellations

Request a change or cancellation as soon as possible, before production starts. Email us with your order number and the requested change. We must confirm that production has not started before the change or cancellation can be accepted. Sending a request does not by itself pause production.

Design proof orders

Standard text-only orders do not receive a separate emailed proof. Uploaded images, special instructions and complex lettering require a proof sent to your checkout email. We wait for your approval before producing those designs. Please check your inbox and spam folder; review and approval can extend preparation time.

Returns and refunds

Contact us before sending any item back. We will provide return instructions if a return is needed. Do not return an item to the shipping warehouse without our instructions. For other return requests, contact us so we can review your circumstances.

Approved refunds are sent to the original payment method. Your payment provider determines when the credit appears. We will confirm the resolution and any return steps with you by email.

Delayed or missing deliveries

If an order has not arrived or tracking shows an unexpected issue, contact us with your order number so we can investigate with the carrier. The 7-day reporting period above starts from delivery and does not apply to an order that has not been delivered.

This policy does not limit any consumer rights that cannot be excluded under applicable law.